Health Care Complaints Act 1993 -Sect 9 How is a complaint made?

(1) A complaint is made by lodging the complaint in writing with the Commission.
(2) The complaint is to include particulars of the allegations on which it is founded.
(3) It is the duty of staff of the Commission to help a person to make a complaint if the person requests assistance to do so.

Source: http://www.austlii.edu.au/au/legis/nsw/consol_act/hcca1993204/

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